Eilean Scents respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose and safeguard your information when you interact with our website or purchase our products.

We may collect the following information: name and contact details (email address, phone number) provided when placing an order or creating an account; payment information (card details processed securely via Stripe); order notes and communications.

We use your information to process your order and arrange delivery or collection, communicate about your order, improve our products and services, and send marketing communications where you have consented to receive them. We may also use your data to fulfil legal obligations and resolve disputes.

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings. Essential cookies are required for the site to function.

We retain your order and account information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Financial records are kept for tax and accounting purposes.

You have the right to access, correct, or delete your personal data, withdraw consent for marketing at any time, and lodge a complaint with a supervisory authority. To exercise these rights, contact us at thoraighbankcrofting@aol.com.

We use Stripe for payment processing and Supabase for data storage. Both have their own privacy policies. We may also use Google Analytics to understand how our site is used, with IP anonymisation enabled.